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General Terms and Conditions
The client agrees to comply with all these General Terms and Conditions by scheduling or continuing with Erika's House Cleaning LLC services.
The details of the services, including the service site address, rates, serviced areas, add-on services, and guarantees, will be specified and written on the Estimate Sheet provided to the client based on an In-Person Estimate conducted by Erika's House Cleaning LLC prior to the service. The service provided shall comply with Erika's House Cleaning LLC policies, standards, and regulations while performing the service.
1. Satisfaction Guarantee
If the client feels that the quality of work performed is unsatisfactory, they should contact Erika's House Cleaning LLC within 24 hours of the service. We will be happy to come back and reclean such missed areas, correct the issue and make arrangements to rectify the situation. Please note that we do not issue any refunds.
2. Privacy and Conduct
We take privacy very seriously.
We will not share any customer information with any outside source.
Our team members will be respectful while in the client's home and will not answer doorbells or telephones.
For training, quality check purposes, and our records, we may take pictures in the client's home, but we will never share them with any outside source. If we want to use some pictures of our work for marketing purposes, we will always ask for the client's permission to use them publicly.
3. Equipment and Supplies
We will provide all of the cleaning supplies and equipment to provide the service. However, if the client has a specific name brand or is allergic to anything, we ask that they provide those products.
4. Special Treatment
Suppose a client requests or requires Erika's House Cleaning LLC to use the client's equipment or supplies. In that case, we are not taking any responsibility or liability for the used equipment or any damage that can happen while using the client's equipment or supplies.
If any of the client's belongings as furniture, decorations, art pieces, etc., need any special treatment or have sentimental value to the client and need to be handled in a specific way, then the client needs to notify Erika's House Cleaning LLC about that prior to the service in writing.
5. Preparation for Cleaning
The client should pick up clothing, toys, and other household items and take care of dishes before the service. The client should make sure there is no clutter or dirty dishes on surfaces that are expected to be cleaned by our team. The better the client's house is prepared for our visit, the better service we will be able to provide.
The client should ensure that all trash, including hygiene products, has been appropriately disposed of in the trash bins.
If the house or certain areas is not prepared for our cleaning, Erika's House Cleaning LLC reserves the right to skip those areas with no price change for the scheduled service.
If we are changing bed sheets, please put clean sheets on each bed.
The client must ensure that all persons in the house during our service are informed about our presence and that the children are supervised and are not in our team member's working space. We cannot watch or entertain children when providing cleaning service in the house. If anyone in the home poses a safety risk to our team or themselves, we reserve the right to discontinue the service. For example, suppose any of the parents or another designated person does not resolve any safety risk situation involving kids reasonable, timely manner. In that case, we reserve the right to leave the job at any time with a full-service charge.
We are pet-friendly but appreciate the client's help in ensuring pets are secure and safe. The client should inform us of any special requirements for safeguarding pets. However, pets are always the client's responsibility, and the client takes full liability for our team member's safety when working in the presence of their pets and their pet's safety during our services. Suppose the client or another designated person does not resolve any safety risk situation involving the pets in a reasonable time manner. In that case, we reserve the right to leave the job at any time with a full-service charge.
Due to the individual care of plants, we cannot water or maintain them
9. Arrival Window
We ask for a two-hour arrival window for unexpected delays such as traffic or extended time on earlier jobs. We always strive to be on time
10. Weather Conditions
Safety is our top priority. If road conditions are unsafe, we may reschedule or cancel the visit.
11. School and Daycare Closures
Based on the nature of our service, unexpected school or daycare closures may affect our operation.
In cases of unexpected school or daycare closures, we may not be able to accomplish all scheduled cleaning visits. Therefore, we prioritize monthly clients for rescheduling in cases when weekly or bi-weekly clients' visits are skipped. We prioritize clients in this order: monthly, biweekly, and weekly
Suppose the Client's household is affected by actively contagious sicknesses. In that case, they need to inform us in advantage before the scheduled appointment, and we will evaluate the situation and inform the client if services can or can not be provided. The possibility also depends if the client will be able to implement extra measures in place, such as quarantining family members and disinfecting surfaces (for example, spraying surfaces with Lysol, etc.).
We will not service any houses with Covid-19 positive household members.
If the client does not inform Erika's House Cleaning LLC about a contagious sickness in the household before the scheduled appointment, we reserve the right to leave the job at any time with a 50% service charge.
13. Extra Work
If the client cancels scheduled weekly or bi-weekly services and the period between cleanings exceeds 25 days, we will charge the monthly service price for the next cleaning visit.
If the period between regular cleaning exceeds six weeks for any reason, an additional fee based on the current condition may be charged (up to 30%).
If the client wants us to do extra tasks that are not part of the regular cleaning routine, they should contact us at least seven days before the scheduled cleaning to allow us to schedule extra time or extra team members. Additional charges may apply.
14. Payment Method
We accept payments by check or Zelle transfer.
If paying by check, please make the check payable to Erika's House Cleaning LLC.
If paying by Zelle, you can find our business information under the name Erika Losakova, Erika’s House Cleaning LLC, and the phone number (719) 510-0323.
15. Payment Due
Payments via check are due on the day of the scheduled service. Payments via Zelle are due within 24 hours of the service unless prior arrangements are made and confirmed in writing by both parties (email, text message).
Erika's House Cleaning LLC reserves the right to cancel or put on hold any future services if there is an unpaid overdue balance for previous services.
16. Payment Amount
The client agrees to pay the service provider the amount written on the Estimate Sheet provided on an In-Person Estimate prior to service.
Erika's House Cleaning LLC reserves the right to re-evaluate rates at any time. In this case, the client will be informed of the price changes prior to the next service and will have the option to reject the service's continuity due to the price change.
17. Late Payment Fees
If the client does not make a required payment within 15 days of the payment due date, they will be charged a late payment fee of 10% of the outstanding balance of their account.
An additional 3% late payment fee will be applied to the outstanding balance of the client's account at the end of each week if the client does not make a required payment within 30 days of the payment due date.
18. Cancelation and Rescheduling Policy
The Client must make all cancellations or rescheduling at least seventy-two hours prior to the scheduled cleaning. Failure to do so will result in a $50.00 charge.
These cancelation fees WILL NOT BE charged for the following:
The first cancellation or rescheduling notice is received within seventy-two hours of the scheduled service within a one-year period for monthly services.
The first two cancellations or rescheduling notices are received within seventy-two hours of the scheduled service within a one-year period for bi-weekly or weekly services.
This fee must be paid with the next cleaning appointment or within 30 days of the canceled cleaning.
The client must ensure that we have access to the property on the scheduled service date and time.
We do not take clients' keys into our possession. Please use an exterior lockbox if we need a key to access the property.
If we cannot access the property, the client will be charged a fee for the missed appointment (Lock-Out Policy).
20. Security Alarm
The client must ensure that the alarm system is off or unarmed before our arrival. If the service provider cannot gain access to the property during the active security system, the client will be charged a fee for the missed appointment (Lock-Out Policy).
21. Lock-Out Policy (missed appointment)
Clients must inform Erika's House Cleaning LLC of how to access the property in advance. If the property is not accessible at the scheduled time, we will wait at the job location for 30 minutes after arrival time. If the property isn't accessible at that time, a 50% charge of the service price will apply.
This fee must be paid with the next cleaning appointment or within 30 days of the canceled cleaning.
22. Booking Deposit
A "booking deposit" of $100.00 may be required to secure a one-time cleaning or initial deep cleaning service, to be paid via Zelle or check. This deposit will be applied to the balance and is non-refundable if the service is canceled within 5 business days of the scheduled cleaning.
23. Liability and Insurance
The limits and conditions of Erika's House Cleaning LLC's liability to the client are equal to the limits and conditions of the company's current liability insurance. Erika's House Cleaning LLC is insured for up to $2 million aggregate per year and can provide the client with an insurance certificate upon request. The company reserves the right to change insurance providers and will inform clients of any changes to the insurance limits on Erika’s House Cleaning LLC's websites.
24. Hiring Erika's House Cleaning LLC Employees or Former Employees
The client agrees not to directly or indirectly hire any current or former employees of Erika's House Cleaning LLC for cleaning or other services within the same or similar line of business. This policy is in place to protect the company's investment in training costs.
Erika's House Cleaning LLC reserves the right to refuse or discontinue service to any individual or entity at any time for any reason. This includes, but is not limited to, instances of non-payment or violation of our terms and conditions.
Erika's House Cleaning LLC reserves the right to change these General Terms and Conditions at any time and at our sole discretion. Any changes to the General Terms and Conditions will be communicated to the client in writing via email or text message.
24/7 via email at firstname.lastname@example.org
Mon - Fri: 8:00 - 5:30 PM via phone or text at (719) 510-0323
Principal Address: 4829 Hawks Crest Pt, Colorado Springs, CO 80916
Office Address: 5635 Industrial Place, Colorado Springs, CO 80916