Terms and Conditions
At Erika's House Cleaning LLC, we are committed to delivering top-notch cleaning services while maintaining transparency and ensuring our clients' satisfaction. To provide clarity and establish clear guidelines, we have outlined our service policies in three key areas: "General Terms and Conditions", “Privacy and Cookies Policy” and "One-Time Service and Move-In/Move-Out Cleaning Services Additional Terms and Conditions".
We encourage all our clients to review these policies to have a clear understanding of how we operate and what to expect from our services. Your satisfaction and trust are of utmost importance to us, and these policies help us maintain the highest standards in the industry.
General Terms and Conditions
Published: 01/24/2024 and in effect from 02/01/2024
The Client agrees to comply with all these General Terms and Conditions by scheduling or continuing with Erika's House Cleaning LLC services. Read Entirely.
Service specifics such as the location, rates, covered areas, additional services, and guarantees will be outlined in the Estimate given to the Client by Erika's House Cleaning LLC. The service will be carried out in accordance with the policies, standards, and guidelines set by Erika's House Cleaning LLC, as outlined on www.erikas-housecleaning.com/services.
1. Satisfaction Guarantee
If the Client feels that the quality of work performed is unsatisfactory, they should contact Erika's House Cleaning LLC within 24 hours of the service and clearly describe the areas or issues of concern. We will be glad to return and re-clean any missed areas, correct the issue, and make arrangements to rectify the situation if needed. While we strive to deliver the best possible service, we ask our clients to understand that small imperfections may happen, as we are all human. We do our utmost to eliminate these imperfections to provide you with the best cleaning services possible. Please note that we do not issue any refunds.
2. Privacy and Conduct
We take privacy very seriously. We will not share any Client information with any outside source. Our team members will be respectful while in the Client's home and will not answer doorbells or telephones.
For training, quality check purposes, and our records, we may take pictures in the Client's home, but we will never share them with any outside source. If we want to use some pictures of our work for marketing purposes, we will always ask for the Client's permission to use them publicly. You can review our whole “Privacy and Cookies Policy” at www.erikas-housecleaning.com/privacy-and-cookies-policy .
3. Discounted Initial Cleaning
By choosing our Initial Cleaning Discount, the Client receives a special discounted price. To avail of this offer, the Client must schedule at least 6 Regular Maintenance Cleaning services within 7 months following the Client’s Initial Cleaning Service. It is the Client's responsibility to schedule these services within the required timeframe.
If the 6 scheduled cleanings are not completed within this period, or if the Client cancels Regular Cleaning Service before completing the required cleanings, the Client will be billed for the Initial Cleaning Discount amount. This amount will be payable within 15 days after issuing the invoice.
4. Starting with Maintenance Cleaning
If the condition of the Client's house allows us to initiate maintenance cleanings without deep cleaning, we require a minimum of seven regular services within an eight-month period. For the initial maintenance cleaning, we will charge a monthly price.
Failure to meet this requirement will result in the following fees: For regular maintenance cleaning routine serviced areas priced up to two hundred dollars, there will be a one-time fee of one hundred dollars. For regular maintenance cleaning routine serviced areas priced above two hundred dollars, there will be an additional fifty dollars fee charged for every hundred dollars in the price above the two hundred dollars. This amount will be payable within 15 days after issuing the invoice.
5. Flexible Cleaning Schedule Policy
No Minimum Cleanings or Irregular Schedule - If a client prefers not to commit to a minimum number of cleanings or requests an irregular cleaning schedule, an additional 20% may be added to the price for regular maintenance cleanings provided on the estimate. If the period between cleanings visits exceeds 6 weeks, the price may be increased by up to 30%.
6. On-Request Areas and Add-On Cleaning Services Policy
Please note that our On-Request Areas and Add-On Cleaning Services are supplementary to the Client’s regular cleaning service and are not available as standalone services. These areas or services can be added to any of the Client’s regular cleaning appointments. To ensure that we can accommodate the Client’s request and work it into our schedule effectively, we kindly request that the Client schedule On-Request Areas and Add-On Cleaning Services at least 5 days before the Client’s regular scheduled visit.
7. Understanding Our Cleaning Services - Review Service Specifics
To ensure that the Client receives the best possible service, we encourage the Client to review the specifics of what is included in each of our cleaning services. Detailed information about our services can be found on our website at www.erikas-housecleaning.com/services.
8. Custom Services
In cases where we provide Custom Services that are not part of our standard services, the entire scope of the service will be listed and described in the Estimate.
9. Price Estimate Clarification
The price provided in the Estimate is for the service described in the Estimate, considering the house to be in a condition similar to that presented during the in-person walk-through or not in a condition below average. The house should also be prepared to a 'ready to clean' condition as per our guidance provided to the Client and listed in our General Terms and Conditions. Please note that evaluating the conditions of the Client's House is fully at the discretion and consideration of Erika's House Cleaning LLC.
10. Equipment and Supplies
We will provide all the cleaning supplies and equipment needed for the service. However, if the Client has allergies or prefers a specific name brand, we kindly request that they provide their preferred products with clear usage instructions. Erika's House Cleaning LLC must be informed of this in writing before the scheduled service.
Suppose a Client requests or requires Erika's House Cleaning LLC to use the Client's equipment or supplies. In that case, we are not taking any responsibility or liability for the used equipment or any damage that can happen while using the Client's equipment or supplies.
11. Special Treatment
If any of the Client's belongings as furniture, decorations, art pieces, etc., need any special treatment or have sentimental value to the Client and need to be handled in a specific way, or with extra caution the Client needs to notify Erika's House Cleaning LLC about that prior to the service in writing. The Client should inform us if there are any items of extreme value (monetary or sentimental) that we should avoid touching. These items should be dusted or cleaned by the Client themselves and not by any member of Erika's House Cleaning LLC team.
12. Preparation for Cleaning
The Client is required to prepare their house to be "ready to clean." The Client should pick up clothing, toys, and other household items and take care of dishes before the service. The Client should make sure there is no clutter or dirty dishes on surfaces that are expected to be cleaned by our team. The better the Client's house is prepared for our visit, the better service we will be able to provide.
The Client should ensure that all trash, including hygiene products, has been appropriately disposed of in the trash bins.
If the house or certain areas are not prepared for our cleaning, Erika's House Cleaning LLC reserves the right to skip those areas with no price change for the scheduled service.
Please note that if we encounter distractions that impede our work, we maintain the right to bill for the additional time spent in the residence. Distractions encompass situations such as pets, third parties, or contractors that disrupt our cleaning routine.
The Client must ensure that all persons in the house during our service are informed about our presence and that children are supervised and are not within our team member's working area. We cannot monitor or entertain children while providing cleaning services in the house. If any safety risk situation involving children is not resolved in a reasonable and timely manner by the parents or another designated individual, we reserve the right to leave the job at any time.
To ensure the well-being and efficiency of our team, we kindly request the Client's cooperation. According to OSHA (Occupational Safety and Health Administration), the recommended indoor temperature range for human comfort during physical work is generally between 68 and 76 degrees Fahrenheit. Therefore, we ask the Client to strive to maintain these temperature standards during our visits whenever possible. In cases where maintaining this temperature range is not feasible, and the indoor temperatures consistently fall below or above these limits, we reserve the right to leave the Client's house at any time for the safety of our team.
If we find it necessary to leave the Client's house due to a safety risk, and we are unable to complete the job, or if any Erika's House Cleaning team member believes that their safety is compromised enough to warrant leaving the job site due to actions by the Client or others present at the job site, the Client will still be held responsible for payment. A full-service charge will be applicable in such cases.
We are pet-friendly but appreciate the Client's help in ensuring pets are secure and safe. The Client should inform us of any special requirements for safeguarding pets. However, pets are always the Client's responsibility, and the Client takes full liability for our team members' safety when working in the presence of their pets and their pet's safety during our services. Suppose the Client or another designated person does not resolve any safety risk situation involving the pets in a reasonable time manner. In that case, we reserve the right to leave the job at any time with a full-service charge.
Due to the individual care of plants, we cannot water or maintain them
16. Arrival Window
We ask for a two-hour arrival window for unexpected delays such as traffic or extended time on earlier jobs. We always strive to be on time.
17. Weather Conditions and/or School and Daycare Closures
Safety is our top priority. If road conditions are unsafe, we may reschedule or cancel the visit.
Based on the nature of our service, unexpected school or daycare closures may affect our operation.
In cases of unexpected school or daycare closures, we may not be able to accomplish all scheduled cleaning visits. Therefore, we prioritize monthly Clients for rescheduling in cases when weekly or bi-weekly Clients' visits may be skipped. We prioritize Clients in this order: monthly, bi-weekly, and weekly.
Suppose the Client's household is affected by actively contagious illnesses. In that case, they need to inform us in advance before the scheduled appointment, and we will evaluate the situation and inform the Client if services can or can not be provided. The possibility also depends if the Client will be able to implement extra measures in place, such as quarantining family members and disinfecting surfaces (for example, spraying surfaces with Lysol, etc.).
We will not service any houses with Covid-19-positive household members.
If the Client does not inform Erika's House Cleaning LLC about a contagious sickness in the household before the scheduled appointment, we reserve the right to leave the job at any time with a full-service charge.
19. Extra Work
If the Client wants us to do extra tasks that are not part of the regular cleaning routine, they should contact us at least five days before the scheduled cleaning to allow us to schedule extra time or extra team members. Requests for extra tasks with shorter notice will be added based on current availability. Additional charges may apply. We retain the right to review and modify rates as necessary.
If the Client cancels scheduled weekly or bi-weekly services and the period between cleanings exceeds 25 days, we may charge the monthly service price for the next cleaning visit.
If the interval between regular cleanings exceeds six weeks for any reason, or if the house's condition significantly deviates from the state presented during the estimation, an additional fee reflecting the current condition may be applied (up to 30%).
20. Booking Deposit
A "booking deposit" up to 100% of the service charge may be required for One-Time Services or First Service through our Customer Portal, using card payment method only. Any remaining balance, when charging a deposit of less than 100%, will be charged to the card on file after completing the service. This deposit is non-refundable if the service is canceled or rescheduled within 5 business days of the scheduled cleaning.
21. Payment Method
We accept payments via Card, Check, and Zelle transfer.
Due within 24 hours of the visit.
Clients with cards on file will be processed automatically within 10 days following the visit.
By scheduling services with Erika's House Cleaning LLC, the client authorizes Erika's House Cleaning LLC to charge the card on file for any unpaid balance after the last day of the due period to prevent any late payment fees after the due date.
If card payment is your default method (is saved on file at the “Client Portal”) but you would like to choose a different method of payment for a particular transaction, please inform Erika’s House Cleaning LLC.
Due on the day of service upon completion.
Make checks payable to "Erika's House Cleaning LLC".
For tipping via check, if possible please issue a separate check marked "Tip". This ensures our employees receive their tips in a timely manner.
Due within 24 hours of the visit.
Find us on the Zelle app using (719) 510 0323 - Erika's House Cleaning LLC.
Always double-check the recipient before confirming the transaction to ensure that the phone number associated with the recipient matches (719) 510 0323.
There's no obligation to wait for Invoice. We send invoices upon request or as a reminder for unpaid services. Clients can view their Invoice status, service, and payment history, make card payments, or add a card on file on the “Client Portal” at www.erikas-housecleaning.com/client-portal.
Please note, that we do not accept cash as a form of payment.
22. Payment Amount
The Client agrees to pay the service provider the amount written on the Estimate prior to service and comply with all charges based on these General Terms and Conditions. The prices for the services provided on the Estimate are based on “average” conditions. If the home is not found in an “average” condition or if the house's condition significantly deviates from the state presented during the estimation, an additional fee reflecting the current condition may be applied (up to 30%). We retain the right to re-evaluate regular cleaning rates as necessary. In this case, the Client will be informed of the price changes prior to the next service and will have the option to reject the service's continuity due to the price change.
23. Late Payment and Fees
If the Client fails to make the required payment by the due date and has a card on file with Erika's House Cleaning, the Client authorizes Erika's House Cleaning to charge the outstanding balance to that card.
If the Client does not make a required payment within 15 days of the payment due date, they will be charged a late payment fee of 10% of the outstanding balance of their account.
An additional 3% late payment fee will be applied to the outstanding balance of the Client's account at the end of each week if the Client does not make a required payment within 30 days of the payment due date.
24. Canceling and Rescheduling Policy
The Client must make all visit cancellations or rescheduling at least seventy-two hours before the scheduled cleaning. Failure to do this will incur a charge of $50.00. If a Client cancels or reschedules within 24 hours of the scheduled service, a fee amounting to 50% of the scheduled services will be applied.
Cancellation fees will be waived in the following instances:
The first cancellation or rescheduling occurs within seventy-two hours of the scheduled service for regular monthly services.
The first two cancellations or rescheduling instances occur within seventy-two hours of the scheduled service for regular bi-weekly or weekly services.
For rescheduling or canceling our visits, please always use a text message to the phone number (719) 399-2331.
This fee is due by the next cleaning appointment or within 30 days of the canceled cleaning.
25. Security Alarm
The Client must ensure that the alarm system is off or unarmed before our arrival. If the service provider cannot gain access to the property during the active security system, the Client will be charged a fee for the missed appointment (Lock-Out Policy).
26. Lock-Out Policy (missed appointment)
Clients must inform Erika's House Cleaning LLC of how to access the property in advance and ensure that we have access to the property on the scheduled service date and time. We do not take Clients' keys into our possession. Please use an exterior lock box if we need a key to access the property. If the property is not accessible at the scheduled time, we will wait at the job location for approximately 30 minutes after arrival time. If the property isn't accessible at that time, up to 100% charge of the service price may apply. This fee must be paid with the next cleaning appointment or within 30 days of the missed day of service.
27. Utility Requirements for Service Delivery.
To provide our service effectively, we require access to cold and warm running water in the kitchen and each bathroom that is to be serviced. Additionally, we need electricity and appropriate lighting in the service areas. It is the client's responsibility to ensure that these utilities are available. Failure to provide these utilities may limit our ability to deliver the service, and in such cases, the client will be held responsible for the full service charge.
28. Liability and Insurance
The limits and conditions of Erika's House Cleaning LLC's liability to the Client are equal to the limits and conditions of the company's current liability insurance. Erika's House Cleaning LLC is insured for up to $2 million aggregate per year and can provide the Client with an insurance certificate upon request. The company reserves the right to change insurance providers and will inform Clients of any changes to the insurance limits on Erika’s House Cleaning LLC's websites.
We hold no responsibility for damages or losses of items that have not been appropriately secured, or for items that were previously damaged before our cleaning service. For instance, pictures hung inappropriately. Additionally, we will not be held accountable for damages or losses resulting from the negligence of the Client. If any of the Client's furniture, appliances, or accessories require extra caution due to their irregular condition and necessitate special handling, the Client must inform us in advance.
29. Hiring Erika's House Cleaning LLC Employees or Former Employees
The Client agrees not to directly or indirectly hire any current or former employee of Erika's House Cleaning LLC for cleaning or other services within the same or similar line of business. This policy is in place to protect the company's investment in training and other costs. If the Client prefers to engage with our current or former employee, a referral fee of $1950.00 will apply. Upon payment of the referral fee, Erika's House Cleaning LLC will relinquish responsibility for overseeing the professional house cleaner. This includes, but is not limited to, liability protection, information security, scheduling, government taxes, service quality, and any other duties related to the cleaner's daily work responsibilities.
30. Specialized Service Terms
Please note that any One-time Services, Move-In Cleaning, Move-Out Cleaning, Window Cleaning, Special Offers, and Discounted Services may have additional specific terms and conditions that apply. These additional specialized terms are provided to Clients along with the Estimate for the respective services. Clients must review and understand these terms before proceeding with the service. Failure to adhere to these specialized terms might result in additional charges. Please read and understand our "One-Time Service and Move-In/Move-Out Cleaning Services Additional Terms and Conditions" at www.erikas-housecleaning.com/onetimeserviceterms.
31. Service Termination, Policy Changes, and Client Communication
Erika's House Cleaning LLC maintains the right to refuse or discontinue service to any individual or entity at our discretion, for any reason. This encompasses instances such as non-payment or violations of our Terms and Conditions. We also reserve the right to modify these Terms and Conditions at our sole discretion. Any alterations to the Terms and Conditions will be communicated to the Client with upcoming services, typically via email or text message, to ensure transparency and awareness.
Erika's House Cleaning LLC reserves the right to refuse or discontinue service to any individual or entity at any time for any reason. This includes but is not limited to, instances of non-payment or violation of our terms and conditions.
Erika's House Cleaning LLC reserves the right to change these Terms and Conditions at any time and at our sole discretion. Any changes to the Terms and Conditions will be communicated to the Client in writing via email or text message.
24/7 via email at email@example.com
Mon - Fri: 8:00 - 5:30 PM via phone or text at (719) 510-0323
Principal and Mailing Address: 4850 Purcell Dr, Colorado Springs, CO 80922
Office Address: 5635 Industrial Place, Colorado Springs, CO 80916