FAQ

We offer a range of cleaning services to suit your needs, including: Top to Bottom Deep Cleaning: A comprehensive cleaning service for your entire home. Maintenance Cleaning: Regular cleaning services available on a weekly, bi-weekly, or monthly basis. Move-In and Move-Out Cleaning: Specialized cleaning services for moving in or out of a home. Optional Add-On Services: We provide a variety of additional services to cover specific tasks as needed, such as heavy build-up removal, blinds hand washing, and more.

You can get a quote by calling, texting, or using our online estimate tool. We will provide you with a price or, in some cases, a price range. For clients seeking regular, repeat services, we recommend scheduling a free in-person walk-through before the first visit. This allows us to learn about any specifics of your home, answer any questions you may have, and confirm the exact pricing before setting up a long-term service. Our pricing is completely individualized—every house and family is different and unique, and we want to understand your needs and expectations.

We primarily operate on a flat rate basis, ensuring a straightforward pricing structure for most of our cleaning services. However, we can accommodate an hourly rate for specific types of jobs or based on individual client requirements. Whether we charge a flat rate or an hourly rate is always clearly determined and communicated with you before we begin our services. We are committed to transparency and clarity in all our interactions to ensure you have a clear understanding of the cost and scope of your cleaning service.

Maintenance Cleaning: Our typical clients pay between $210 and $260 per maintenance cleaning. Top to Bottom Deep Cleaning: Prices typically range between $400 and $600, depending on the size and condition of the home. However, for small, well-maintained homes, the cost can be much less, while for larger homes in poor condition, the price can be significantly more. Move-In and Move-Out Cleaning: Prices usually range between $700 and $900, depending on the size and condition of the home. *Our minimum charge is $150 per visit.

Our BBB A+ Accreditation signifies our commitment to customer satisfaction, reliability, and trust. This rating is awarded by the Better Business Bureau after a thorough evaluation of our business practices. It reflects our dedication to handling customer interactions with integrity and ensuring high-quality service. As a customer, you can feel confident in choosing us, knowing that we are recognized for upholding the standards of a reputable and trustworthy service provider.

Yes. We are bonded to $50,000 and our liability insurance coverage is up to 2,000,000 aggregate per year.

Yes, as part of our hiring process, background check screening is conducted for all candidates.

We believe in giving back to the community, which is why we proudly partner with Cleaning for a Reason, an ISSA Charity. This initiative allows us to provide free home cleaning services to cancer patients, helping to ease their burden during challenging times. Our commitment enables patients to focus on their health and well-being while we take care of maintaining their living environment. Since 2006, Cleaning for a Reason and its partners have supported over 53,188 cancer patients in the United States and Canada, offering services valued at more than $18.3 million. This partnership reflects our dedication to making a meaningful impact in the lives of those facing health challenges by providing practical support and relief.

Yes. We bring everything we need to complete the job - cleaning supplies and all equipment, including vacuum cleaners.

We use a wide array of cleaning products that we have found to be most effective in providing a clean and germ-free environment. Most of our products are eco-friendly, non-toxic, and biodegradable. However, if you prefer a specific brand or have allergies, we can use products you provide.

This is really up to you. Some clients prefer scheduling cleaning while they are at work or away for the day, while others like to be at home during the process. If you are not going to be home, make sure you let us know how to access your house; in most cases, clients share a garage or lock box code with us.

Yes, most of our business is based on a regularly recurring schedule. We do weekly, bi-weekly, and every four-week routines. We focus on building a long time relationships with our clients.

Please contact us as soon as possible if you need to reschedule, allowing us the opportunity to adjust our availability. Regular Maintenance Cleanings: We require a minimum of 72 hours' notice for any changes. Notices with less than 72 hours are subject to a $50.00 fee. If a client cancels or reschedules within 24 hours of the scheduled service, a fee amounting to 50% of the scheduled services will be applied. First-Time, One-Time Deep Cleaning, or Move-In/Move-Out Services: We request a minimum of five days' notice for cancellations or rescheduling. If you cancel or reschedule with less than five days' notice, the booking deposit paid for that service is non-refundable, as we typically schedule more than one team member for these services.

We strive to provide a consistent house cleaner for each of your scheduled maintenance cleanings. However, we cannot guarantee that the same individual will always be available due to factors such as illness, vacation, or days off. In such cases, to ensure that your service remains uninterrupted, we may need to adjust our schedules and assign a substitute cleaner. This flexibility helps us maintain optimal service across all locations. Additionally, we typically optimize our locations and driving patterns once a year, which may occasionally result in a change of your regular cleaner. We do our best to prevent frequent changes and ensure continuity in the person cleaning your house.

To ensure that our cleaning team can work efficiently and effectively, we ask that you prepare your home before our arrival. Please clear away clothing, toys, dishes, and other household items from surfaces and floors. This preparation allows us to access all areas that need cleaning and helps us provide the highest quality service during our visit.

While we are a pet-friendly service and welcome the presence of your pets during our cleaning visits, we kindly ask that you ensure they are well-behaved and do not pose a risk to our staff. Please note that the responsibility for the supervision and safety of your pets always remains with you, the client. This helps us provide the best possible service while ensuring a safe environment for everyone involved.

We accept payment by card only. Clients have the option to pay for each visit through our secure customer portal or to put their card on file, which will be charged after each visit is completed. Clients can also access their visit and charge history through the customer portal for their convenience and record-keeping.

You are welcome to view client testimonials on the Reviews section of our website. Additionally, reviews about our services can also be found on platforms like Google and Facebook. Please note that we maintain strict confidentiality and do not disclose customer information directly.

If you feel that the quality of work performed and paid for could be better, please contact us within 24 hours. We will be glad to come back and rectify the situation! Please note we do not issue refunds.

We service the following areas: Colorado Springs Monument Black Forest Manitou Springs Peyton Fountain Specific zip codes we cover include: 80903, 80904, 80905, 80906, 80907, 80909, 80910, 80911, 80915, 80916, 80917, 80918, 80919, 80920, 80922, 80923, 80924, 80925, 80927, 80930, 80938, 80951. 80132 (partially), 80817 ( partially), 80829 (partially), 80831 (partially), 80908 (partially), 80921 (partially). Please note that we do not service military bases.