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FAQ

Many of our clients have specific questions about our cleaning services.

Here are just a few of the frequently asked questions. 

  • What types of cleaning services do you offer?
    We provide an extensive array of deep cleanings and regular maintenance cleanings.
  • How can I get a quote?
    Call or text, and we will schedule a free estimate or fill our online Request a Quote form. Our pricing is completely individualized - every house and family is different and unique, and we want to know your needs and expectations.
  • Do you charge a flat rate or an hourly rate?
    We primarily operate on a flat rate basis, ensuring a straightforward pricing structure for most of our cleaning services. However, we can accommodate an hourly rate for specific types of jobs or based on individual client requirements. Whether we charge a flat rate or an hourly rate is always clearly determined and communicated with you before we begin our services. We are committed to transparency and clarity in all our interactions to ensure you have a clear understanding of the cost and scope of your cleaning service.
  • How much are the average charges?
    Our minimum charge is $175, and our typical clients pay between $210 to $260 per Regular Maintenance Cleaning. For a Deep Cleaning Service, you can typically expect prices to range between $600 and $800 depending on the size of the home and its condition.
  • Do I have to sign a contract?
    No, there are no long-term contracts, and you have the flexibility to cancel the service at any time. Some of our clients choose to take advantage of special price offers when committing to a minimum of seven services, but the choice is always based on their specific needs and the type of service they are seeking. We have established General Terms and Conditions to maintain a higher standard of service and ensure the continued success of our business.
  • What does your BBB A+ Accreditation mean for me as a customer?
    Our BBB A+ Accreditation signifies our commitment to customer satisfaction, reliability, and trust. This rating is awarded by the Better Business Bureau after a thorough evaluation of our business practices. It reflects our dedication to handling customer interactions with integrity and ensuring high-quality service. As a customer, you can feel confident in choosing us, knowing that we are recognized for upholding the standards of a reputable and trustworthy service provider.
  • Are you bonded and insured?
    Yes. We are bonded to $50,000 and our liability insurance coverage is up to 2,000,000 aggregate per year.
  • Are your employees background checked?
    Yes, as part of our hiring process, background check screening is conducted for all candidates.
  • How does your partnership with Cleaning for a Reason benefit cancer patients?
    We believe in giving back to the community, which is why we proudly partner with Cleaning for a Reason, an ISSA Charity. This initiative allows us to provide free home cleaning services to cancer patients, helping to ease their burden during challenging times. Our commitment enables patients to focus on their health and well-being while we take care of maintaining their living environment. Since 2006, Cleaning for a Reason and its partners have supported over 53,188 cancer patients in the United States and Canada, offering services valued at more than $18.3 million. This partnership reflects our dedication to making a meaningful impact in the lives of those facing health challenges by providing practical support and relief.
  • Do you bring cleaning supplies and equipment?
    Yes. We bring everything we need to complete the job - cleaning supplies and all equipment, including vacuum cleaners.
  • What type of cleaning supplies do you use?
    We use a wide array of cleaning products that we found that work the best and give you as much of a clean and germ-free environment as possible. Most of our products for regular maintenance cleaning are eco-friendly products made with plant-based surfactants and natural fir needle and spruce essential oils (no cheap, harsh pine stump oil), without any synthetic dyes, fragrances, or preservatives. However, if you prefer a specific name brand or you are allergic to anything, we can use any product you provide.
  • Do I need to be home on the day of the cleaning?
    This is really up to you. Some clients prefer scheduling cleaning while they are at work or away for the day, while others like to be at home during the process. If you are not going to be home, make sure you let us know how to access your house; in most cases, clients share a garage or lock box code with us.
  • Can you provide regular cleaning services on a recurring schedule?
    Yes, most of our business is based on a regularly recurring schedule. We do weekly, bi-weekly, and every four-week routines. We focus on building a long time relationships with our clients.
  • What if I need to reschedule or skip my regular cleaning?
    Please contact us as soon as possible if you need to reschedule, allowing us the opportunity to adjust our availability. We require a minimum of 72 hours' notice for changes to our Regular Maintenance Cleanings schedule. Notices with less than 72 hours are subject to a $50.00 fee. If a Client cancels or reschedules within 24 hours of the scheduled service, a fee amounting to 50% of the scheduled services will be applied. However, these cancellation fees will be waived under the following circumstances: The first cancellation or rescheduling occurs within seventy-two hours of the scheduled service for regular monthly services. The first two cancellations or rescheduling instances occur within seventy-two hours of the scheduled service for regular bi-weekly or weekly services. In the event of canceling or rescheduling the 1st service or One-Time service, we request a minimum of five days' notice. If you request cancellation or rescheduling with less than five days' notice, the booking deposit paid before for that service is non-refundable, as we typically schedule more than one team member for this type of service.
  • Will I have the same cleaning person on each visit?
    We strive to provide a consistent house cleaner for each of your scheduled maintenance cleanings. However, we cannot guarantee that the same individual will always be available due to factors like illness, vacation, or days off. In such cases, to ensure that your service remains uninterrupted, we may need to adjust our schedules and assign a substitute cleaner. This flexibility helps us maintain optimal service across all locations.
  • How do I prepare for a scheduled cleaning?
    To ensure that our cleaning team can work efficiently and effectively, we ask that you prepare your home before our arrival. Please clear away clothing, toys, dishes, and other household items from surfaces and floors. This preparation allows us to access all areas that need cleaning and helps us provide the highest quality service during our visit.
  • Do I have to lock up my pet when you come to clean?
    While we are a pet-friendly service and welcome the presence of your pets during our cleaning visits, we kindly ask that you ensure they are well-behaved and do not pose a risk to our staff. Please note that the responsibility for the supervision and safety of your pets always remains with you, the client. This helps us provide the best possible service while ensuring a safe environment for everyone involved.
  • How do I pay?
    For your first cleaning service, we require payment by card. After the initial service, you have the flexibility to choose between card payment, Zelle or check. We accept these methods to accommodate your preferences and ensure a smooth transaction process.
  • Can you provide references or reviews?
    You are welcome to view client testimonials on the Reviews section of our website. Additionally, reviews about our services can also be found on platforms like Google and Facebook. Please note that we maintain strict confidentiality and do not disclose customer information directly.
  • Do you offer a satisfaction guarantee?
    If you feel that the quality of work performed and paid for could be better, please contact us within 24 hours. We will be glad to come back and rectify the situation! Please note we do not issue refunds.
  • What areas do you service?
    We service all these areas: Colorado Springs, Monument, Black Forest, Manitou Springs, Peyton, and Fountain. We do not service military bases.
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