Frequently Asked Questions
– Your Trusted Cleaning Services in Colorado Springs

We offer a range of cleaning services to suit your needs, including: Top to Bottom Deep Cleaning: A comprehensive cleaning service for your entire home. Maintenance Cleaning: Regular cleaning services available on a weekly, bi-weekly, or monthly basis. Move-In and Move-Out Cleaning: Specialized cleaning services for moving in or out of a home. Optional Add-On Services: We provide a variety of additional services to cover specific tasks as needed, such as heavy build-up removal, blinds hand washing, and more.

Yes, if you require custom services not part of our standard packages, the entire scope of the service, including charges, will be listed and described in the estimate provided prior to service.

We are happy to accommodate special cleaning requests or prioritize certain areas. Please inform us of any specific instructions or areas of concern prior to your scheduled cleaning, so we can tailor our services to meet your needs.

Yes, at Erika's House Cleaning LLC, we specialize in providing regular cleaning services on a recurring schedule. Our offerings include: Weekly Cleaning is ideal for those desiring the convenience of minimal home cleaning duties, extremely bustling homes, or households abounding with lovable pets. Ideal for maintaining a consistently pristine home environment. Bi-Weekly Cleaning is the sweet spot between weekly luxury services and monthly services which may not be enough to maintain busy households. Perfect for homes that require upkeep every two weeks. Every Four Weeks Cleaning is ideal for lightly occupied homes or for those managing routine tasks. For homes bustling with activity and furry companions, we highly recommend our Bi-Weekly or Weekly Service. We are dedicated to building long-term relationships with our clients, ensuring personalized and reliable service tailored to your specific needs. For more information on our maintenance cleaning services, please visit our Home Maintenance Cleaning page.

To receive a personalized quote from Erika's House Cleaning LLC, you have several convenient options: Call or Text: Reach us directly at (719) 510-0323 during our business hours, Monday through Friday, 9 AM to 5 PM. Online Contact Form: Visit our website and complete the contact form with your details. For a comprehensive estimate, we recommend a brief phone consultation, typically lasting around 10 minutes. This conversation allows us to understand the specifics of your home and your cleaning needs, ensuring accurate pricing and availability. During this call, we can address any questions you may have and confirm the exact cost before scheduling your service. If you prefer an immediate price range estimate, we can provide one with some basic information about your home. In certain cases, we may suggest a complimentary in-person walkthrough prior to the first visit to better assess your requirements. Our pricing is entirely personalized, reflecting the unique characteristics of each home and family. We strive to understand your specific needs and expectations to deliver the best possible cleaning service. Note: For immediate assistance, please call or text us during business hours.

At Erika's House Cleaning LLC, we prioritize transparency in our pricing to ensure clarity and trust with our clients. Here's how we structure our rates: Flat Rate Pricing: For most of our cleaning services, we offer a flat rate. This approach provides a clear and predictable cost, allowing you to know the total expense upfront without any surprises. Flat rate pricing is particularly beneficial for standard cleaning tasks where the scope of work is well-defined. Hourly Rate Pricing: In certain situations, such as specialized cleaning tasks or services with variable scopes, we may implement an hourly rate. This flexible option ensures you only pay for the actual time spent addressing your specific needs. Transparent Communication: Before commencing any service, we will clearly communicate whether a flat rate or hourly rate applies. Our goal is to ensure you have a comprehensive understanding of the cost and scope of your cleaning service, fostering confidence and satisfaction. By offering both flat and hourly rates, we can tailor our services to best fit your unique requirements, always upholding our commitment to transparency and quality.

At Erika's House Cleaning LLC, we offer personalized cleaning services tailored to your home's specific needs. Below is an overview of our typical pricing: Maintenance Cleaning: Our regular maintenance cleaning services are designed to keep your home consistently clean and comfortable. Clients typically invest between $230 and $280 per session. Top-to-Bottom Deep Cleaning: For a comprehensive deep clean, ideal for homes that haven't had regular maintenance or require more intensive cleaning. Average Range for the Top-to-Bottom Deep Cleaning is $400 to $600, depending on the home's size and condition. Smaller, well-maintained homes may incur lower costs. Larger homes or those in need of extensive cleaning may have higher fees. Move-In and Move-Out Cleaning: Ensuring a spotless environment for moving in or out - Typical Range for Move-In and Move-Out Cleaning is $900 to $1200, based on the home's size and condition. Minimum Charge: Please note, we have a minimum charge of $150 per visit to ensure the quality and thoroughness of our services. These prices are general estimates. For a precise quote, we recommend contacting us to discuss your home's specific requirements.

We reserve the right to adjust our rates as necessary. Clients will receive advance notice of any price increases to ensure transparency and allow time for any necessary adjustments.

Tipping is appreciated but not required. If you wish to add a tip, please contact our office or use our customer portal to include it with your payment.

Our A+ Accreditation from the Better Business Bureau (BBB) reflects our unwavering commitment to excellence in customer service, ethical business practices, and reliability. This top-tier rating is awarded after a comprehensive evaluation of our operations, ensuring we adhere to the highest standards of trust and transparency. As a customer, this accreditation provides you with confidence in our dedication to integrity and quality, affirming that you are choosing a reputable and dependable service provider.

Yes, Erika's House Cleaning LLC is fully bonded and insured to ensure the safety and satisfaction of our clients. Bonding: We hold a $50,000 bond, which serves as a financial guarantee protecting you against potential losses from dishonest acts by our employees, such as theft. This bond ensures that, in the unlikely event of such an incident, you are compensated appropriately. Insurance: Our company carries liability insurance coverage up to $2,000,000 aggregate per year. This comprehensive insurance safeguards you from any accidental damages that might occur during our cleaning services. By being both bonded and insured, we demonstrate our commitment to professionalism and your peace of mind, assuring you that your property is in trustworthy and responsible hands.

Yes, at Erika's House Cleaning LLC, we prioritize the safety and trust of our clients. As part of our comprehensive hiring process, we conduct thorough background checks on all potential employees. This ensures that our team members are reliable and trustworthy, providing you with peace of mind when they are in your home. Our commitment to rigorous screening reflects our dedication to delivering high-quality and dependable cleaning services in Colorado Springs.

At Erika's House Cleaning LLC, we are honored to partner with Cleaning for a Reason, an ISSA Charity dedicated to supporting cancer patients. Through this collaboration, we provide complimentary home cleaning services to individuals undergoing cancer treatment, aiming to alleviate the stress of household chores during challenging times. This initiative allows patients to focus on their health and well-being while we ensure their living environments remain clean and comfortable. Since its inception in 2006, Cleaning for a Reason, alongside its partners, has assisted over 58,000 cancer patients across the United States and Canada, delivering services valued at more than $20 million. Cleaning for a Reason Our participation in this program reflects our commitment to making a meaningful impact in the lives of those facing health challenges, providing practical support and relief when it's needed most.

Yes, at Erika's House Cleaning LLC, we provide all necessary cleaning supplies and equipment, including vacuum cleaners, to ensure a thorough and efficient cleaning service. However, we kindly ask that you supply a toilet brush for each bathroom and any specific trash can liners you prefer. If you have allergies or prefer certain cleaning products, please inform us in writing at least seven days before your scheduled service. You can provide your preferred products along with clear usage instructions and safety data sheets. Please note, a minimum fee of $20 per service applies when using client-provided products or equipment, and additional charges may be incurred if this requires extra time. We reserve the right to decline the use of certain products or equipment. For more details, please refer to our General Terms and Conditions.

At Erika's House Cleaning LLC, we utilize a diverse selection of cleaning products that have proven effective in creating a clean and germ-free environment. Our standard supplies are primarily eco-friendly, non-toxic, and biodegradable, ensuring the safety of your household and minimizing environmental impact. If you have specific product preferences or sensitivities, we are happy to accommodate your needs. You may provide your preferred cleaning products, and our team will use them according to your instructions. Please inform us in advance so we can make the necessary arrangements to integrate your products into our cleaning routine. Our commitment to using high-quality, environmentally conscious cleaning supplies reflects our dedication to delivering exceptional service while promoting a healthy living space for you and your family.

If any of your belongings need special treatment or have sentimental value, please notify us prior to the service in writing. Inform us of any items of extreme value (monetary or sentimental) that we should avoid touching. These items should be dusted or cleaned by you to ensure their safety.

At Erika's House Cleaning LLC, we strive to accommodate your preferences regarding your presence during our cleaning services. Here's what you need to know: Client Presence During Cleaning Personal Preference: Some clients choose to be present during the cleaning process, while others prefer to schedule services while they are away. We are flexible and can work with either arrangement. Optimal Cleaning Environment: For maximum efficiency, it's ideal for our technicians to work in an environment with minimal distractions. If possible, scheduling your cleaning on a day when fewer people are at home is recommended. If you will be present, we kindly ask that you minimize interruptions to allow our team to perform their duties effectively. Access to Your Home If You're Not Home: Please provide us with the necessary access information, such as garage codes, lockbox combinations, or other entry instructions. This ensures a seamless service without requiring your presence. Security and Privacy: We prioritize the security and privacy of your home. All access details are handled with the utmost confidentiality and professionalism. Our goal is to deliver exceptional cleaning services tailored to your needs and schedule. Whether you're at home or away, we are committed to maintaining the cleanliness and comfort of your living space.

We understand that schedules can change, and we are here to accommodate your needs whenever possible. However, to maintain fairness and efficiency for all our clients and staff, we have the following policies in place: 72 Hours’ Notice Required: Please notify us at least 72 hours in advance if you need to reschedule or cancel your regular cleaning. Fees for Late Notice: Less than 72 hours’ notice: $50 fee. Less than 24 hours’ notice: 50% of the scheduled service fee will be applied. We send two reminders before the 72-hour window for regular maintenance cleanings to help avoid late cancellations. First-Time, One-Time Deep Cleaning, or Move-In/Move-Out Services: Five Days’ Notice Required: For these more intensive cleanings, we request a minimum of five days’ notice for cancellations or rescheduling. Booking Deposit Policy: If notice is given with less than five days, the booking deposit is non-refundable, as these services often require scheduling multiple team members. Access to Your Home: If we are unable to access your home at the time of your service (e.g., no entry code or key provided), a 100% fee of the scheduled service will be charged after the first incident. Note: We send three reminders for regularly scheduled visits to ensure access arrangements are confirmed. Contact Us: If you need to make changes to your scheduled service, please call or text us as soon as possible to avoid any unnecessary fees and to allow us to adjust our scheduling. We appreciate your cooperation in helping us serve all our clients effectively. Your understanding and adherence to these policies help us maintain the high-quality cleaning services you expect and deserve.

At Erika's House Cleaning LLC, we strive to provide consistency by assigning the same cleaner for your scheduled maintenance cleanings. However, certain circumstances such as illness, vacations, or unforeseen events may necessitate assigning a substitute cleaner to ensure uninterrupted service. Additionally, we periodically optimize our scheduling and routes, which may result in changes to your regular cleaner. Rest assured, all our cleaners are thoroughly trained and supervised to uphold our high standards, ensuring consistent quality regardless of personnel changes. We aim to minimize such changes and maintain continuity in your cleaning services.

To ensure our cleaning team can work efficiently and provide the highest quality service, we kindly ask you to prepare your home as follows: Declutter Surfaces and Floors - Remove Personal Items: Please clear away clothing, toys, dishes, and other household items from surfaces and floors. This allows our team to access all areas that need cleaning without obstructions. Secure Valuables and Fragile Items - Protect Precious Belongings: Store valuable, fragile, or sentimental items in a safe place to prevent accidental damage during the cleaning process. Manage Pets - Ensure Safety: Secure your pets in a designated area to ensure their safety and to allow our cleaners to work without interruptions. By taking these steps, you help us focus on delivering a detailed and quality cleaning experience. Your cooperation is greatly appreciated.

At Erika's House Cleaning LLC, we are a pet-friendly service and enjoy the company of your pets during our visits. To ensure a safe and efficient cleaning experience for both our staff and your furry friends, we kindly ask that: Well-Behaved Pets: Please ensure your pets are comfortable with strangers and do not pose any risk to our cleaning technicians. Supervision: While we are comfortable working around pets, their supervision and safety remain your responsibility. If your pets are anxious or may interfere with the cleaning process, consider securing them in a separate area during our visit. This approach helps us deliver the best possible service while maintaining a safe environment for everyone involved.

We accept payments by card only. Clients have the option to pay for each visit through our secure customer portal or to put their card on file, which will be charged after each visit is completed. Clients can also access their visit and charge history through the customer portal for their convenience and record-keeping.

Yes, we invite you to explore client testimonials on the Reviews section of our website. Additionally, you can find feedback about our services on platforms such as Google and Facebook. Please note that we uphold strict confidentiality and do not disclose customer information directly.

At Erika's House Cleaning LLC, we proudly serve Colorado Springs and select surrounding neighborhoods in Monument, Black Forest, Manitou Springs, Peyton, and Fountain. Service Areas by ZIP Codes: 80903, 80904, 80905, 80906, 80907, 80909, 80910, 80911, 80915, 80916, 80917, 80918, 80919, 80920, 80922, 80923, 80924, 80925, 80927, 80930, 80938, 80951. Partially Covered ZIP Codes: 80132, 80817, 80829, 80831, 80908, 80921. Please note: We do not service military bases. For more information or to confirm service availability in your area, please contact us directly.

At Erika's House Cleaning LLC, your satisfaction is our top priority. If you believe the quality of our work could be improved, please contact us within 24 hours of your service. We will return to address and correct any concerns. Please note, we do not issue refunds. This policy ensures that any issues are resolved, maintaining the high standards of service we are committed to providing. By offering a re-cleaning instead of refunds, we focus on delivering the quality you expect and deserve.

We are committed to delivering excellent cleaning services while maintaining transparency. Review our General Terms and Conditions to understand how we operate and what to expect from our services. By scheduling services with us, you agree to comply with our General Terms and Conditions, available at www.erikas-housecleaning.com/terms-conditions.