Get a free estimate - call or text at (719) 510-0323

FAQ

Many of our clients have specific questions about our cleaning services.

Here are just a few of the frequently asked questions.

What areas do you service?

We service all these areas: Colorado Springs, Monument, Black Forest, Manitou Springs, Peyton, and Fountain. We do not service military bases.
What types of cleaning services do you offer?

We offer a wide range of cleaning services, including regular repeating cleaning services, deep cleaning, move-in/move-out cleaning, and window cleaning.
How can I get a quote?

Call or text, and we will schedule a free estimate. Our pricing is completely individualized - every house and family is different and unique, and we want to know your needs and expectations.
Do you charge a flat rate or an hourly rate?

We operate on a flat rate basis.
How much are the average charges?

Our minimum charge is $150, and our typical clients pay between $150 to $250 per Regular Maintenance Cleaning. For a Deep Cleaning Service and Move Out/In Cleaning, you can typically expect prices to range between $350 and $800 depending on the size of the home and its condition.
Do I have to sign a contract?

No. There are no long-term contracts, and you can cancel service anytime. We have General Terms and Conditions in place for a better-maintaining standard of our service and to sustain our business's good standing.
Are you bonded and insured?

Yes. We are bonded to $50,000 and our liability insurance coverage is up to 2,000,000 aggregate per year.
Do you bring cleaning supplies and equipment?

Yes. We bring everything we need to complete the job - cleaning supplies and all equipment, including vacuum cleaners.
What type of cleaning supplies do you use?

We use a wide array of cleaning products that we found that work the best and give you as much of a clean and germ-free environment as possible. Most of our products for regular maintenance cleaning are eco-friendly products made with plant-based surfactants and natural fir needle and spruce essential oils (no cheap, harsh pine stump oil), without any synthetic dyes, fragrances, or preservatives. However, if you prefer a specific name brand or you are allergic to anything, we can use any product you provide.
Do I need to be home on the day of the cleaning?

This is really up to you. Some clients prefer scheduling cleaning while they are at work or away for the day, while others like to be at home during the process. If you are not going to be home, make sure you let us know how to access your house; in most cases, clients share a garage or lock box code with us.
Can you provide regular cleaning services on a recurring schedule?

Yes, most of our business is based on a regularly recurring schedule. We do weekly, bi-weekly, and every four-week routines. We focus on building a long time relationships with our clients.
What if I need to reschedule or skip my regular cleaning?

Please get in touch with us as soon as you know, so we can work with our availability. Generally, we are asking for seventy-two hours' notice to help us work with our schedules.
Will I have the same cleaning person on each visit?

Yes, we are setting up our regular maintenance cleaning schedules in advance with the same house cleaner. However, if your house cleaner is unavailable due to illness, vacation, or days off, we will arrange for a substitute house cleaner to fill in.
How do I prepare for a scheduled cleaning?

We would appreciate it if you pick up clothing, toys, or other household items and take care of the dishes. The better the client's house is prepared for our visit, the better service we will be able to provide. Please put clean sheets on each bed if we change your bed sheets.
Do I have to lock up my pet when you come to clean?

No, we are pet friendly and don't mind their presence as long as they are friendly too.
How and when do I pay?

We accept checks and Zelle payments. Payments by check are due on the day of your scheduled service, and Zelle payments are due 24 hours after the service. If you choose to write us a check, please make it payable to Erika's House Cleaning.
Can you provide references or reviews?

We can share reviews for our services. We understand the importance of knowing what to expect from our cleaning service. We want to make it easy for you to see what others have experienced with us so you can access our client reviews on our website. You can also find reviews on Google, Facebook, or other platforms. We don't share customer information because they are strictly confidential.
Do you offer a satisfaction guarantee?

If you feel that the quality of work performed and paid for could be better, please contact us within 24 hours. We will be happy to come back and rectify the situation. However, based on the low-margin nature of our business, we appreciate it if the client allows us to make it right if a mistake happens; we do not issue refunds.