Help Us Help You!
Get the Most Out of Your Cleaning Service!
Do you want to ensure everything is set for your service visit?
Our maintenance service is designed to handle homes in average condition, which refers to the state of your home that allows recurring maintenance visits to deliver the best possible service. If your home requires extra attention, we may need to adjust the service to meet your specific needs and achieve the best results—but don’t worry, we’re here to help!
Below, we’ve outlined helpful tips and good practices to set up your house for optimal results and make your cleaning experience smooth and efficient with our Maintenance Cleanings!
Weekly Services
For weekly service in homes with a small household, such as a happy couple without pets, minimal upkeep between our visits as simple tasks like wiping the stovetop after spills (because who wants to live with tomato sauce on the stove all week, right?), tidying up accidental messes, and keeping the house organized will be enough.
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With fewer occupants and no pets, maintaining the home can rely solely on our team, and we can deliver the best results through our routine maintenance during our visits.
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However, in busier households with more occupants or pets—especially when both are present—even weekly service may require additional preparation before our visits. A bit of extra effort in tidying and organizing before our visit helps us deliver the best results for your home that we want to give you.
Bi-Weekly Services
For bi-weekly service in lightly occupied homes, the situation is similar to the weekly service described above. However, with bi-weekly service, the needs can vary depending on the house. Some homes accumulate more dust, some experience hard water buildup and some require extra care for their floors. In a properly prepared and organized house, we can handle all of these needs, and our maintenance estimate does cover all that.
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For bi-weekly homes with heavier occupancy or pets, which is often reflected in the home’s condition, some level of upkeep between visits is considered good practice. Most of our clients follow this good practice as a simple habit, such as wiping the stove after sauce spills instead of scrubbing it to perfection after every use. They may not vacuum their entire house between visits—that’s what we’re here for—but with kids or pets running in and out, they typically run a vacuum over high-traffic areas or the kitchen a couple of times a week to prevent excessive dirt buildup. Similarly, while they may not clean every inch of their countertops or move every item on the counter top, they do a quick wipe after food prep or spills. As good practice, they also ensure that the surfaces we need to address are decluttered and ready for cleaning. Lastly, they take care of trash on a regular basis, ensuring it doesn’t overflow before our visits. This good practice between our bi-weekly visits ensures that we can deliver our service to the best ability.
Monthly Services
For monthly service, we account for the need for extra effort during our visits. We’re ready to give the bathtub an extra scrub and provide additional touch-ups around the house. However, maintaining traffic areas and preparing the home before our visit becomes even more important. Good practice includes ensuring that surfaces requiring our attention are decluttered so we can focus on providing thorough cleaning and extra care.
Our Clients as a good practice perform upkeep similar to that of bi-weekly clients with more occupied houses, with some additional tasks. For example, mopping high-traffic areas between visits may be a good practice.
Our monthly maintenance cleaning is not designed for occupied households that cannot adequately prepare for our visit or do additional maintenance cleaning for the most-used areas between visits. If this applies to your household, please let us know, and we can adjust the service by allocating extra time to maintain your home on a monthly basis without that much upkeep from you — if you need that extra help, we’ve got you covered! Depending on your home’s occupancy and condition at each visit, switching to bi-weekly service may be a more suitable and cost-effective option.
Preparing Your Home for Maximum Efficiency
A good practice is ensuring that all areas we service are accessible to us on our arrival and remain accessible throughout the cleaning process. This allows us to clean in the most efficient order for your home.
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If you need to prioritize a specific room to be cleaned first or last, please let us know, and we’ll be happy to accommodate your request - one priority room is easy! Please note that additional limitations on when and how we can clean may impact our efficiency. If this is necessary, let us know in advance, and we can allocate the time needed to meet your preferences.
Flexible Options for Busy Homes
If your home requires more attention than the average client who follows good practices, don’t worry—we have options to help! We can add extra time to handle additional tasks during your usual visits, or in some cases, switching to more frequent visits may be a better solution.
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Just let us know, and we’ll work with you to make the proper adjustments to the service and price!
Busy and Easygoing Households
If you’re not too particular about details of our service and your home falls outside the usual condition or prep level we see with other clients, that’s completely okay! We understand that life gets busy, and worrying about every little thing at home isn’t always possible.
In such cases, we’ll do our best to provide quality cleaning within the scope of your current service setup. However, please note that we may not be able to uphold our full satisfaction guarantee or deliver the same high standard as usual. This could also result in a need for more frequent deep cleanings to keep up with your home’s overall condition.
This approach can be a great, budget-friendly option for households that are busy and not too concerned with perfection. If you are too busy to practice our “Good Practice Guidance” and we don’t hear from you regarding specific preferences for future visits regarding additional service or time to achieve the best possible result, we’ll continue doing our best within the current scope of work, with limited guarantees.
We hope this guide helps you get the most from our service.
By working together, we can ensure your home shines to its fullest potential.
How We Can Help More!
Here are some examples of what we can add to your service! If you don’t see what you need, just give us a call—we’re happy to help!
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Does your busy household need extra help because you do not have time to upkeep between our visits?
Not a problem!
Please let us know—sometimes, simply switching to more frequent visits can help. If not we can allocate extra time to handle the additional cleaning. Just let us know, and we’ll work with you to find the best solution! We're happy to help!
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Is preparing the house and decluttering surfaces before our visit something that feels like too much with your busy schedule?
We can help!
We can assist with moving items like kids’ toys, pet toys, or extended amounts of cosmetic or bath products. All we need is a box or basket to move these items, allowing us to access the surfaces and take care of them!
Imagine how great it will feel when we will move everything into a basket during our visit and that will make your child organize their playroom by putting everything back in its place—and you’ll have spotless surfaces too! Or maybe your teenager will finally organize their bathroom after our visit. How cool is that?
Just let us know so we can plan ahead! We’ll need to know which areas you’d like us to help with, and don’t forget to have the box or basket ready for us. Then you’ll be all set!
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Need Additional Tasks Done?
We can add extras such as vacuuming couches or upholstered furniture, changing bed sheets, cleaning your patio door, or the inside of your windows. We can also include cleaning the inside of appliances and more—just let us know what you need!
Please Note: While we can assist with some levels of organizing as Add-On service, there are certain items and areas we cannot handle: Jewelry, money, collectibles, decorations or artwork, documents, or paperwork: Areas with these items may need to be skipped.
Laundry (clean or dirty): We cannot organize or handle laundry, as it often includes mixed items such as undergarments. To maintain respect and boundaries for our cleaners, please ensure all laundry, especially your teenager’s, is placed in a laundry basket before our visit. Otherwise, we will need to skip that area.
Trash: We will collect trash from waste baskets, but please ensure all trash is properly placed in the waste baskets, and there is no trash on floors or surfaces we clean. We account for the usual amount of trash, which is one to two large trash bags per household. Areas with excessive trash on surfaces or floors will need to be skipped.